FAQ
Questions before review and production.
Compact answers about configuration, live quote, sailmaker review, delivery, care, and support.
Ordering & Pricing
How does online sail configuration work?
Start with your boat model, choose how you sail, create a sail inventory, and configure each sail online. Pricing updates as options change. Before production, a sailmaker reviews the configuration, measurements, and build notes.
What's included in the price?
The quote reflects the configured sail, selected materials, build options, chosen hardware, sailmaker review before production, and the confirmed build record. Shipping is calculated at checkout based on destination and service level.
Is the live quote final production approval?
No. The live quote helps you understand pricing while you configure. Production starts only after order acceptance and sailmaker review of the build specification.
Production & Delivery
How long does production take?
Production timing depends on sail type, material, order queue, and review requirements. The order flow and support team provide the current estimate before the build is confirmed.
Do you ship internationally?
Yes. Availability, transit time, duties, taxes, and brokerage charges vary by destination. Shipping options are shown during checkout or confirmed by support for complex destinations.
How are sails packed for delivery?
Sails are packed to protect the cloth, hardware, and finish during transit. Tracking details are sent when the shipment is released.
Configuration & Review
What is SurgeX?
SurgeX is the membrane sail technology platform used for selected performance builds. Online configuration helps select the right options, and the final production design is reviewed before release.
Can I use SurgeSails for racing?
Yes, where the selected material, sail type, and class requirements fit the boat and use case. Confirm rating or class constraints before ordering.
What happens if a measurement looks wrong?
The review process checks boat data, provided measurements, selected options, and notes. Support may request confirmation before the sail is released to production.
Care & Support
How should I care for my sail?
Rinse salt away, dry before storage, avoid unnecessary flogging, and protect the sail from prolonged UV exposure when not in use. Follow the care notes supplied with the sail.
Can a sail be repaired?
Many cloth, hardware, and finish issues can be assessed for repair. Email photos, the order reference, and a description of the damage so support can review the next step.
What's covered under warranty?
Coverage depends on product-specific warranty terms. Manufacturing defects are reviewed through the claim process; damage from normal wear, misuse, accidents, or improper care is not treated as a manufacturing defect.
Need a specific answer?
Send your boat model, sail type, and order context so support can route the question.