Shipping is selected and calculated for your destination when you place the order. The order total shows it before you submit payment; it is not included in the configured sail price.
Shipping at checkout
The configurator shows the sail price. At checkout, the available shipping option and its cost are calculated from the delivery region and added to the order total.
You see the sail price and shipping separately before placing the order. No freight quotation is added after the order has been submitted unless the delivery information or order itself changes.
Charges at the destination
Import duties, VAT/GST, customs clearance charges, brokerage and carrier handling fees are not included in the sail price or shipping charge. They are assessed by the destination country or carrier and are payable by the customer as importer of record.
| Charge | What to expect |
|---|---|
| Import duty | Set by the destination country and commodity code |
| VAT/GST or sales tax | Applied under the destination country’s import rules |
| Clearance or brokerage | Charged by the carrier, customs agent or your broker |
We declare the shipment accurately at its actual value. We do not under-declare it or mark a commercial order as a gift or sample.
Delivery and tracking
The delivery window is confirmed with the order and depends on the product, production queue, destination and customs process. Once the sail ships, carrier and tracking information appear in Orders where the carrier provides them.
The sail may be folded or rolled according to its cloth and packing requirements. Arrange a delivery address that can receive a bulky package and somewhere clean and dry to open it.
If the package is damaged
Inspect the package at delivery and photograph any crushed, torn, wet or opened area before unpacking it.
If it can be accepted safely, ask the carrier to record that it was received damaged and keep the packaging, shipping label and waybill.
If it is badly torn, soaked or missing contents, you may refuse delivery. Photograph it first if possible.
Report visible or concealed transit damage to crew@surgesails.com within 48 hours of delivery. Include the order number, photographs of the package and label, and photographs of the sail or missing contents. Do not discard the packaging or repair the sail until we reply.
The 48-hour request protects the evidence needed to deal with the carrier; it does not shorten any rights that cannot legally be limited.