01 Send context
Email the order reference, Sail Passport details if available, and a concise description of the issue.
Limited warranty
Two years against faults in materials and workmanship.
If something is wrong with how your sail was made, send the order record and photographs. We review it against the confirmed build specification.
What may be covered
Faults in the sail as supplied.
- Manufacturing defects in materials or workmanship, subject to the product-specific warranty terms supplied with the order.
- Hardware, reinforcement, or finish issues that are confirmed through review as production defects.
- Approved repair or replacement paths determined after documentation and inspection.
What is not a defect
Wear, damage and later alterations.
- Normal wear, UV exposure, mildew, staining, or cosmetic aging from regular use.
- Damage from accidents, improper installation, chafe, flogging, overload, grounding, or use outside the sail's intended range.
- Unauthorized modifications, third-party repairs, improper storage, or improper cleaning.
Claim review
Four steps from evidence to resolution.
02 Attach documentation
Include clear photos of the full sail, affected area, hardware, rig context, and packaging if relevant.
03 Review
Support reviews the record against the product-specific terms and may request measurements or inspection.
04 Resolution
If approved, SurgeSails confirms the repair, replacement, or service path in writing.
Need us to look at something?
Start a warranty review.
Include the order reference, clear photographs and a concise description of the issue.
Email warranty